Customer Support Contact for Businesses and Healthcare Organizations

If you're an employee of a healthcare organization or related business and have a question about product support, sales or anything else, you’re in the right place.

 

Medical and Surgical Supplies Support

Medical-Surgical Customer Support

Product & Order Questions, Products Returns or Address Changes

Customer Systems Technical Support

SupplyManager ordering issues, passwords, ScanManager, ORBITS, and technical support for CSOS.

EDI and Connectivity Support

Connectivity support for EDI, McKesson Direct, Punch-out and cXML Ordering.

  • (800) 765-6363 - All calls are returned within 30 minutes, Mon-Fri: 8:00 am – 5:00 pm EST

 

Pharmacy Customer Support

Customer Service for Pharmacies

 

Customers can place orders, handle returns, check availability, resolve CII issues, submit contract pricing cases, and interface with McKesson's distributions centers.

 

Technical Support

Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.

Health Mart Customer Support

Support for McKesson's Health Mart pharmacy franchise members.
Monday – Friday 7:00 am – 9:00 pm CST

Health Mart Atlas Support

Support for pharmacies participating in the McKesson sponsored PSAO, Health Mart Atlas.
Monday – Friday 8:00 am – 8:00 pm EST

 

Specialty Drugs, Plasma, Technology, and Onmark GPO Support

Specialty Drugs for Physician Practices

 


Would you like to report a suspect or illegitimate product? Contact McKesson’s Product Safety Review Team here regarding your product quality issue.

For assistance with online ordering, login or password issues.
Monday – Friday 7:00am – 7:00pm CST

 

Specialty Practice Solutions Technical Support

For assistance with iKnowMed (option 1); Lynx, TotalView, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3), My Care Plus (option 4)

Plasma and Biologics (MPB) Products for Pharmacies

8:00am – 6:30pm CST
Emergency Orders 24 hours a day/7 days a week

 

Pharmacy Technology & Services Support

CoverMyMeds Pharmacy Solutions Customer Support

Customer Support for physicians, health plans, pharmacy benefit managers (PBMs), government agencies, and biopharmaceutical companies.

EnterpriseRx

Support numbers for the different EnterpriseRx service levels.

McKesson High Volume Solutions Customer Support

Support for McKesson High Volume Solutions pharmacy automation.

 

McKesson International

McKesson Canada